Warranty Policy

All Boost products are covered under a one-year warranty, unless a different warranty period is specifically mentioned on the product, invoice, packaging or warranty card.

The warranty covers eligible manufacturing defects and product faults that occur during normal use within the warranty period.

To claim warranty, you'll need to provide:

• Valid invoice or proof of purchase
• Warranty card
• The product requiring warranty support
• Complete accessories, where required
• Order or purchase details
• A clear explanation of the issue

Claims without valid proof of purchase or warranty card may be rejected.

The standard warranty claim process:

1. You contact Boost support at +92 337 8626678.
2. The support team verifies the product, issue, purchase details and warranty period.
3. For minor issues, we try to troubleshoot via WhatsApp first.
4. If we can't resolve it remotely, support issues an RMA number.
5. You send or deliver the product to the Boost service centre.
6. The service centre receives and inspects the product.
7. The warranty team confirms whether the issue is covered.
8. If approved, the product is repaired or replaced. If not, it's returned to you.

Customers send or deliver the product to the Boost service centre. The service centre address is mentioned on your warranty card or shared by the support team during the claim process. Please include the warranty card with the product.

Charges for sending the product to our service centre are your responsibility.

If the warranty claim is approved, Boost covers the cost of delivering the repaired/replacement product back to you.

If the claim is rejected or no fault is found, return shipping may be borne by you, depending on internal approval.

Once the product reaches us, the warranty team inspects it before approving any repair or replacement. We verify:

• Warranty validity
• Proof of purchase
• Warranty card availability
• Product condition
• Nature of the fault
• Any signs of physical damage, misuse, liquid damage, tampering or unauthorised repair
• Whether the fault falls under warranty coverage

Approved warranty claims may be resolved by:

• Repair
• Replacement with the same product
• Replacement with an alternate product
• Refund, where applicable and approved internally

Final resolution depends on product availability, fault type, warranty coverage and internal approval.

Eligible replacement cases are processed as quickly as possible. Our target timeline is within 7 working days after the product is received and the claim is approved. Timelines may vary based on stock, inspection requirements, courier delays and operational conditions.

If the service centre finds no fault in the product, the product is returned to you as received. No replacement or refund is processed in such cases.

If the same product is unavailable during an approved warranty claim, Boost may offer one of:

• Replacement with a suitable alternate product
• Refund, based on internal approval
• Another resolution approved by management

Alternate product selection is based on value, specifications, availability and customer suitability.

Warranty will not be accepted in the following cases:

• Product is physically damaged
• Product is beyond the warranty period
• Normal wear and tear, cosmetic deterioration, fading, scratches, dents, loosening or performance reduction caused by regular usage
• Customer fails to provide valid proof of purchase
• Warranty card is missing
• Product box is missing, where required
• Product has been misused, mishandled, altered or repaired by an unauthorised party
• Damage from liquid exposure, water logging, moisture or spills
• Damage from abnormal voltage, power fluctuations or non-approved chargers
• Damage from accidents, negligence, reckless handling, children, pets or external impact
• Exposure to extreme temperatures, weather or unsuitable storage conditions
• Product not used according to the user manual
• Faults beyond normal usage or beyond the company's control

Customer support — initial communication, troubleshooting, RMA creation and updates.

Service centre / warranty team — product inspection, technical verification, repair/replacement recommendation and final claim status.

Management — refund cases, alternate product replacement and exceptional claims.