Refund, Returns and Cancellation Policy

Customers may request a return within 14 days of the original order date if they are not satisfied with the product.

The return request will only be accepted if the product meets the required return conditions.

To qualify for a return, all of the following must be true:

• The return request is initiated within 14 days of the order date.
• The product is returned in its original packaging.
• The product is in good condition.
• The product is not damaged, used improperly, altered or missing any parts.
• All accompanying items — accessories, manuals, tags, warranty cards and packaging material — are included.
• A valid invoice is provided with the return.
• The product passes internal inspection after we receive it.

Failure to meet any of these conditions may result in the return being rejected.

Return shipping charges are the customer's responsibility unless otherwise approved by management.

Boost will not be responsible for return shipping costs for general satisfaction-based returns.

Once we receive the returned product, our team inspects it before approving any refund. We verify:

• Product condition
• Packaging condition
• Completeness of accessories and included items
• Invoice availability
• Any signs of damage, misuse or missing components

If the product does not meet return conditions, the refund may be rejected and the product returned to the customer.

Approved refunds are processed within 7 working days after the returned product is received and inspected by Boost.

The refund method follows the original payment method where possible, unless otherwise approved internally.

Refunds may not be approved in the following cases:

• Return request made after 14 days from the original order date
• Product returned without original packaging
• Product damaged, misused, altered or incomplete
• Missing invoice
• Missing accessories or included items
• Product fails internal inspection
• Return sent without prior approval from customer support

Customers may cancel an order before it is dispatched. Once dispatched, the order cannot be cancelled and will fall under the standard return/refund process.

For every refund or cancellation request, our customer support team:

• Verifies the order details
• Confirms whether the request falls within the allowed timeline
• Checks whether the order has been dispatched
• Informs you about return conditions and shipping responsibility
• Records the request internally
• Coordinates with the warehouse team for return receiving and inspection
• Processes the refund only after approval from the relevant department