Returns FAQ
Clear return and cancellation answers before and after checkout.
Can I return my order?
You can request a return within 14 days of the order date. The product must meet return conditions and pass inspection.
What condition should the product be in?
The product should be in good condition, with original packaging, invoice and all included accessories. Damaged, incomplete or misused products may be rejected.
Who pays return shipping?
Return shipping is usually the customer responsibility unless Boost management approves otherwise.
How long does a refund take?
Approved refunds are processed within 7 working days after Boost receives and inspects the returned product.
Can I cancel after dispatch?
Orders can be cancelled before dispatch. Once dispatched, the standard return process applies.
Where do I start a return?
Message Boost on WhatsApp with your order number, reason, photos if needed and the product condition.
Still unsure? Message Boost on WhatsApp →
Questions? Talk to Boost.
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