Atlas App — Privacy and Data Deletion
This page covers how Boost Lifestyle's business inbox, Atlas, handles messages people send to our Facebook Page.
Facebook Messenger and Instagram messages
When you send a message to the Boost Lifestyle Facebook Page (or Instagram account), we receive your name as shown on the platform, a Meta-scoped user ID, the text and attachments you send, and the time. Our team reads these messages in our business inbox, Atlas, and replies to you there so we can answer questions about products, orders, delivery, warranty and support. We use the messages only to reply to you and to keep a record of your support request. We do not sell them, do not use them for advertising, and do not send broadcast or unrequested marketing messages through Messenger. Messages are stored encrypted on our cloud provider, and we keep them for as long as needed to support your order or warranty and to meet legal obligations, then delete them.
Delete your data
To have your Messenger or Instagram message data deleted, email support@boost-lifestyle.co with the subject "Facebook data deletion" and the name of your Facebook or Instagram profile, or message us on WhatsApp at +92 337 8626678. We will verify it is you, delete your stored messages and Meta-scoped ID, and confirm by reply within 30 days. You can also remove Atlas App from your Facebook Settings, Apps and Websites; Meta will then tell us to stop using your data.
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