Warranty Policy
One Year Warranty:
Experience the added peace of mind that comes with our extensive one-year warranty on all our products. This commitment reflects our dedication to delivering reliable and high-quality goods, ensuring your satisfaction and protecting your investment for an extended period. With our warranty in place, you can enjoy your purchase with confidence, knowing that any potential issues will be promptly addressed and resolved.
Replacement:
Experience a seamless and worry-free shopping experience with our exceptional product warranty. We take pride in offering a convenient and efficient replacement service, ensuring that any eligible products can be swiftly replaced within a week. Rest easy knowing that we prioritize your satisfaction and stand behind the quality of our offerings. With our commitment to excellence, you can trust that any covered items will be promptly addressed, allowing you to continue enjoying our products with confidence and peace of mind.
Returns/Alternate Product:
In the event that the product you have purchased becomes unavailable and is still covered under warranty, we are pleased to offer you two options for your convenience. Firstly, we provide a selection of suitable alternatives, carefully curated to meet your needs and preferences, ensuring a seamless transition. Alternatively, we offer a straightforward refund process, swiftly returning the value of your investment. Rest assured that we prioritize your satisfaction and aim to provide a hassle-free resolution in such circumstances, allowing you to proceed with confidence in your shopping experience.
How to claim warranty?
Every product we offer includes a warranty card for your convenience. If your product is within the warranty period and requires assistance, simply contact our support team using the provided number on the warranty card. They will assist you accordingly. For minor issues, they will try to resolve them through WhatsApp. If the matter is more significant, they will provide an RMA number and guide you to our service center, whose address is mentioned on the warranty card. Please ensure to include the warranty card when sending the product.
Once the product reaches our service center, our support team will proceed with the replacement process. They will communicate an estimated delivery date for the replacement. If no fault is found in the product, it will be returned to you as it is. However, if a fault is detected, we will promptly ship the replacement to ensure a smooth and seamless experience.
Warranty will not be acceptable if:
Physical damage to the product.
- Product is beyond the specified warranty period.
- Damage to the product resulting from customer abuse, unauthorized repair attempts, accidents caused by children or pets, exposure to extreme atmospheric conditions, water logging, use of non-approved chargers, reckless handling, extreme temperatures, abnormal voltage fluctuations, liquid spills, or any other damage beyond human control.
- Failure to operate the product in accordance with the instructions provided in the manual.
- Failure to provide proof of purchase